Organizations often use the terms training and capability development interchangeably. They're not the same thing. Training is important. It helps people build knowledge and skills. But knowledge and skills alone don't guarantee performance. Most of us have attended training programs, left with good intentions, and then returned to environments that made it difficult to apply what we learned. That's where capability development comes in. Training Builds Knowledge and Skills T

When people hear about award-winning learning or performance initiatives, they often imagine innovative training programs. In reality, some of the most impactful initiatives start by questioning whether training is the problem at all. Over the years, I've worked on initiatives affecting hundreds of thousands of employees, and one lesson has stayed with me: The best solutions don't start with training. They start with curiosity. I've learned to ask: What's the business problem